Billing Policy


Terms & Conditions of Engagement of Don Medical Clinic Services.

1.Don Medical Clinic Doctors and staff offer a confidential and personal service to all our Patients. It is a condition upon becoming a patient at our clinic that you agree to abide by our Terms and conditions of engagement of our services.

2.Don Medical Clinic will not tolerate abusive, aggressive or drunken behavior towards Doctors, staff or other patients of the practice. If this is found, the person/s involved will be asked to leave the premises immediately or we will call for assistance.

3.By attending your appointment at Don Medical Clinic, you agree to the fees and charges levied for the services required, and agree to settle all accounts on the day. Should you be unable to pay on the day, please talk to the Practice Manager prior to seeing your Doctor to make arrangements for payment. A full list of Services and Fees are available.

4.An account keeping fee of $15 will be added to any accounts not paid on the day. Any outstanding accounts must be paid prior to any further attendance for consultations.

5.Don Medical Clinic will accept the Medicare Schedule Fee Payment for all children under 16 years of age who have a concession card.

6.Young people and children up to 25 years of age will be eligible for our concession fee.

7.All current concession card holders and aged pensioners are eligible for our concession fee for all consultations. All Concession Fees not paid on the day of consultation, will revert to our normal full fee plus the account keeping fee.

8.All consumable items such as dressings, INR testing, bandages, sutures etc will be charged to the patient as a private fee. We will always keep the use of these items to a minimum. There is no Medicare or private health contribution towards these items

Children and Young People Policy:

Children and young people up to 25 will be eligible for the concession fee for a standard consultation. The exception to this is all childhood immunisations, and children under 16 who are on a concession card, who will be eligible to be bulk billed.

Keep Well Clinic Program:

Patients of the practice with chronic health conditions, to ensure consistent ongoing care, maybe eligible to join our Keep Well Program that encompasses health assessments, GP management plans and Team Care arrangements. This includes patients of all ages. Please discuss with reception regarding eligibility for this service, especially if you are a young person with a chronic condition.