Opening Hours: 9am-5pm, Monday to Friday, closed for lunch 1pm-2pm
After Hours: There is an after-hours service provided by Healthdirect Australia, 1800 022 222. This service offers free assistance from a registered nurse and medical advice from a GP if needed. There are several clinics in the area that offer weekend clinics.
Timely Access: If you are acutely unwell, you will be seen on the same day in the acute appointment slots. You may be asked to give further details to our Reception staff who are skilled at triaging and will decide if you need to speak to the Practice Nurse to ensure appropriate triaging of the urgency of your appointment, or they will offer an alternative.
Routine Appointments: Routine appointments may not be available on the day, as these times are dedicated to see acutely unwell patients. We run on 15-minute appointments, so if you have complex needs you may need to book a double appointment. It is helpful to outline your needs to the reception staff, so that the appropriate time can be set aside for you. The doctor may request double appointments due to more time being needed to address multiple complex medical needs and this will incur an increased fee at billing.( please note the Medicare rebate also increases so the gap fee is the same for a single appt booking)
Drugs of Addiction: Drugs of Addiction will NOT be prescribed on your first appointment. There is no exception to this policy, so to avoid embarrassment, please respect this policy. In situations, where drugs of addiction have been prescribed, there will be regular review and encouragement to reduce and cease these medications. The Doctors at Don Medical Clinic believe that the use of alternative methods to manage chronic pain is the best long term option for their patients and this is supported by evidence based medicine. (A copy of our Drugs of Addiction Policy is available upon request).
Billing: We are a private billing practice with Medicare Online claim back facility for your convenience, however we do bulk-bill children under 16 on a concession card and routine childhood immunisation appointments. Please refer to the Billing Policy.
Non-Attendence Fee: We are aware that occasionally some things come up that may mean having to cancel an appointment. Please contact the practice as soon as possible if this is the case. If a patient needs to cancel an appointment, we require at least 1 hours notice if possible. In instances where a patient does not attend a scheduled appointment, or cancels an appointment at the last minute, a non-attendance fee of $40.00 (for standard appointment) may be charged to the patient. This fee is not rebatable to Medicare.
Telephoning Your Doctor: A message will be taken by reception and you will be contacted by the practice once the Doctor has reviewed the message.
Online Bookings: We use an online booking system called HotDoc. This can be accessed via the Don Medical Clinic webpage or Facebook page. When you register with Don Medical Clinic as a new patient and provide an email address and mobile phone number, you will receive a welcome email and email/SMS reminders for appointments. There will be several online appointment options for you to choose from depending on your needs. Due to being very busy, some of our doctors do not have online appts available. If you have any queries about making an appointment or if you are acutely unwell then call the clinic directly on 6441 5299 during business hours.
Repeat Prescriptions These can now be supplied by an eToken QR code sent to your Mobile or Email. You then just take your code to the pharmacy of your choice where it is scanned and your Prescription is dispensed. This VIDEO link shows how it works for you.
Home Visit: Your request will be taken by reception and the staff will phone you back as soon as possible after they speak with the Doctor. If you think you may require this service please ring early in the day.
We consider your participation in health monitoring to be an essential part of your health care. We operate an extensive reminder system designed to ensure the opportunity of attendance. Where appropriate, patients are informed of the availability of, and offered enrolment in national or state reminder systems. (eg Breast Screen Tasmania etc)
Results: If you have had an investigation ordered by your Doctor, the Doctor will make arrangements with you on how to get these results. The ideal is that you return for discussion of the results. However telehealth, phone, email and SMS can be used to follow up results in some cases. Reception staff will not provide information about results and ideally we would prefer patients follow the plan outlined by the doctor and do not call for results. If you do call, a message will be taken and forwarded to your Doctor by reception staff.
Notifications: Don Medical Clinic uses the Webpage, www.donmedical.com.au, Facebook, email and SMS to keep patients up to date with changes or events relating to the practice.
Disability Services: The practice is mindful of people with disabilities and has wheelchair access. A wheelchair is available if required. If you have special needs please discuss these with your Doctor.
Interpreter Services: An interpreter service is available upon request through the Translator Interpreter Service (TIS). We can also provide interpreter services for hearing impaired patients through National Auslan Service and National Relay Service. Should you require these services, please advise our reception team when making your appointment so these can be booked
Feedback: We welcome your feedback to improve our care. There is a feedback box in the waiting room or you can use our online option - contact us if you would like to talk to someone.We believe problems are best dealt with through the practice. However you may contact: Health Complaints Commission 1800 001 170.
Accreditation: Our practice is fully accredited with GPA to ensure RACGP standards are met.
Taxis: Our reception team will be happy to order a taxi for you from the surgery should you require one.
Parking: Free parking Is available at the front and rear of the building, as part of the Hill Street Complex.
We see many young people at our practice, we use Gillick competent testing to assess their suitability to make decisions for themselves. However the doctor / nurse is legally bound to override this if the young person is deemed a risk to themselves, to others or if someone is harming them.